Below you will find the General Terms and Conditions of Sale and Subscription of the Wiener Konzerthausgesellschaft. These also apply to any deliveries or services provided by Wien Modern. The General Terms and Conditions of Sale of the Wiener Symphoniker in their current version apply to any deliveries or services provided by the Wiener Symphoniker (https://www.wienersymphoniker.at/agb).
Wiener Konzerthausgesellschaft Terms and Conditions of Sale and Subscription
All deliveries and services by Wiener Konzerthausgesellschaft, in particular the sale of tickets for events organised by Wiener Konzerthausgesellschaft itself, are provided on the basis of these terms and conditions of sale and subscription.
For rental events (“Mietveranstaltungen”), the organiser commissions and authorises Wiener Konzerthausgesellschaft, acting on behalf of and for the account of the organiser, to arrange the sale of all or some tickets, to process payments in this context and, if applicable, to perform other tasks associated with the event. For rental events (“Mietveranstaltungen”), the purchaser enters into a legal relationship with the organiser. Further information on rental events (“Mietveranstaltungen”) can be obtained from the Ticket & Service Centre or the respective organiser.
Ticket bookings and purchases
are binding in all cases. It is not possible to reserve tickets or return tickets that have been purchased or ordered. For sold out concerts, tickets can be resold on commission for a fee of 10%. For subscriptions and packages, please refer to the specific terms and conditions for subscriptions and packages below.
Advance ticket sales
Information about the start of ticket sales or extended advanced ticket sales for individual concerts can be found on the event page of your chosen event. You can also choose to receive an email reminder for the start of ticket sales.
For members of Wiener Konzerthausgesellschaft, ticket sales for events organised by Wiener Konzerthaus start at least seven days before the general sale.
Telephone ticket sales
may be settled via SEPA direct debit mandate, credit card, Paylink, or payment by invoice. Fully paid tickets may be collected from the Ticket & Service Centre up until immediately prior to the event.. If the tickets are not collected and this is not due to force majeure or other reasons attributable to us, the purchase price will not be refunded.
Print@home tickets and mobile tickets (E-Tickets)
Your e-tickets will be provided both via email and via your account at konzerthaus.at/meinkonto. They may be downloaded at your discretion either as a Wallet or Passbook ticket (mobile ticket) or as a print@home ticket (PDF). For the secure use of your e-ticket, please observe the following instructions: Each e-ticket is issued with a unique identifier. You are therefore obliged to retain your printouts or digital files securely and safeguard them against unauthorised third-party access. Upon entry to an event, the e-ticket bearing a given unique identifier that is presented first shall be deemed the valid ticket. The principle of first entry therefore applies. Subsequent tickets with the same identifier will automatically be cancelled when the first ticket is used for entry. This entry rule shall only apply if the reasons for the cancellation of subsequent tickets are not attributable to Wiener Konzerthausgesellschaft or if Wiener Konzerthausgesellschaft is not otherwise responsible for the cancellation.
Postal delivery
Purchased goods and tickets can be sent by post (with the exception of goods and tickets purchased over the phone). They will be dispatched once payment has been received.
Collection from the Ticket & Service Centre
Purchased goods and tickets can also be held at the Ticket & Service Centre for collection. We reserve the right to only issue them once the purchase price has been paid in full, including all related fees and charges. The deadline for ticket collection can be found on your receipt.
Right of entry to the event
You shall only be granted right of entry to the relevant event once full payment has been made for the ticket purchased, including all related fees and charges.
Wiener Konzerthaus meets its obligation to grant entry to the event, thus discharging all debt, when first presented with a ticket. Wiener Konzerthaus is entitled to refuse entry to persons who present a ticket if, as a result of incomplete payment for the ticket, they have not acquired the right to attend the event. This also applies if a payment previously made is subsequently revoked.
Right of withdrawal when purchasing tickets, subscriptions and packages
In accordance with section 18, paragraph 1, clause 10 of the Austrian Distance Selling Act (FAGG), there is no right of withdrawal with respect to services that are provided in connection with recreational activities insofar as a set date or period is contractually provided for by the operator for the fulfilment of the contract. In accordance with section 4, paragraph 1, clause 11 of FAGG, we hereby inform you that there is no right of withdrawal with respect to the purchase of tickets, subscriptions and packages.
Please refer to the information below regarding the right of withdrawal for other online purchases.
Resale
The commercial resale of tickets is prohibited without the prior written consent of Wiener Konzerthausgesellschaft. This includes the commercial offering of tickets publicly, in particular via internet auctions and online platforms.
Wiener Konzerthausgesellschaft reserves the right to refuse future ticket purchases by individuals who engage in the unauthorised resale of tickets, to cancel existing tickets without replacement, and to take further legal action through the courts.
Warranty
The statutory warranty conditions apply.
Privacy Statement
Your data is processed for the fulfilment of contracts and the implementation of pre-contractual measures, for meeting statutory requirements and for safeguarding legitimate interests. Further information on data processing, storage period and your rights can be found in our Privacy Statement (konzerthaus.at/dse).
Data processing at cooperative events: At events that Wiener Konzerthausgesellschaft organises in cooperation with the Wiener Symphoniker, Klangforum Wien, Musikverein Wien Modern or other cooperation partners (see notes on online purchases or in the “Konzerthaus Nachrichten” magazine), your data will be processed by both cooperation partners. In these cases, your right to information, rectification, erasure and your right to object will be valid in relation to both cooperation partners. Further information can be found in our Privacy Statement (konzerthaus.at/dse).
Alterations
The information provided on our website is updated on a daily basis. Any alterations known in due time are published in the “Konzerthaus Nachrichten“. Furthermore, we shall notify you in writing (via email or post) of any material alterations. To ensure that all visitors can be informed of any alterations, please only book tickets under the names of the persons who will be using them.
Concert cancellations
If a concert has to be cancelled, a replacement concert is normally offered. If you do not wish to accept this offer, please return your tickets to the Ticket & Service Centre. Ticket holders will receive a full refund for the cost of the ticket. Further claims against Wiener Konzerthausgesellschaft are excluded if the cancellation is not due to the fault of Wiener Konzerthausgesellschaft. This applies in particular to the refund of travel and accommodation expenses.
Wheelchair spaces
At each event, there is an allocation of wheelchair accessible spaces, subject to specific conditions, for visitors who require one.
When purchasing individual tickets, wheelchair spaces must be booked in advance, up to one week before the event. There is a seat available in the immediate vicinity for an accompanying guest, subject to specific conditions.
When ordering a wheelchair space subscription, the subscription price includes a companion ticket. If no companion ticket is required for the subscription, the price will be reduced accordingly. Please tick the appropriate box on the order form: “Wheelchair spaces with companion” (“Rollstuhlplätze mit Begleitung”) or “Wheelchair spaces without companion” (“Rollstuhlplätze ohne Begleitung”). We would be pleased to advise you via email, by telephone, or in person at the Ticket & Service Centre regarding your booking of a wheelchair space, whether with or without a companion.
Photography, video and sound recording
are not allowed during the performance.
Retention of title
All items purchased remain the property of Wiener Konzerthausgesellschaft until the purchase price and all related costs and fees have been paid in full.
Payment methods
The following payment methods are available for online purchases:
SEPA Direct Debit mandate: You authorise Wiener Konzerthausgesellschaft (1030 Wien, Lothringerstraße 20; Creditor ID: AT24ZZZ00000028216) to debit your account for the amount due. At the same time, you instruct your bank to debit your account with the amount collected. Note: You can claim a reimbursement of the amount debited within eight weeks, starting from the date on which your account was debited. As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. The amount due will be debited.
Credit card: Visa, Mastercard, American Express. The amount due will be debited from your credit card.
eps payment: The amount due shall be debited via your online banking.
For written orders, payment can be made by SEPA Direct Debit mandate, credit card, bank transfer (online banking/payment by invoice) or in cash in person when collecting from the Ticket & Service Centre. We accept card payments on site. There is also an ATM available outside the building.
For telephone sales, payment can be made by SEPA Direct Debit mandate, credit card, Paylink or payment by invoice. When paying via Paylink, you will receive a link by email through which you can initiate payment by credit card, eps payment or SEPA Direct Debit mandate.
All payments (with the exception of cash payments and payment by invoice) are securely processed via our certified payment service provider, Mollie B.V.
Special provisions for the purchase of memberships
As a member of Wiener Konzerthausgesellschaft, you enjoy a variety of benefits and discounts. You can find a detailed summary of these benefits on our website under the individual membership types (konzerthaus.at/mitgliedschaft). Your membership also represents a special connection with the artistic programme and goals of Wiener Konzerthaus.
The membership fee always covers one season (1 September to 31 August).
Existing memberships automatically renew for one season until cancelled. If you do not want to renew your membership for the upcoming season, please send us written cancellation.
Special provisions for the purchase of subscriptions and packages
When purchasing subscriptions and packages, please note (in addition to the specific conditions mentioned for individual points above) the following information:
Subscription renewal (“Stammplätze”)
Your subscription seats from last season are reserved until 24 April 2026 (receipt of order) (provided that you do not delete the reservation yourself in “Mein Konto“). If you wish to renew your subscription, we request that you renew it online by 24 April 2026 or submit your requested changes to us by this date. You can renew your unchanged subscription seats online yourself at konzerthaus.at/meinkonto. You can notify us in writing of any requested changes to your existing subscriptions via email (ticket@konzerthaus.at) or by using the subscription order form. When using the subscription order form, please ensure that you check the box marked “Renewal“ (“Fortsetzung“) (or the box marked “Accept offer“ (“Angebot annehmen“) on your personalised subscription order form) for each individual cycle for which you wish to renew your subscription, even if you are ordering a different number of subscriptions or changing the price category. For the cycles VK, MST, VIR, GM, CUV, PP, G, KL, MH, AH, PI, CO, SOC and VWS as well as in special cycles and replacement cycles, it is unfortunately not possible to retain your seats or to reserve your subscription from the previous season.
New subscriptions
may be purchased directly at any time via our website konzerthaus.at/abo. Subscription orders are only accepted in writing (via email or subscription order form). Orders are processed in the order in which they are received and according to the available seating. We assign adjacent seats as far as possible. We will do our best to accommodate your seating preference, but please keep in mind that many seats are already reserved for existing subscription holders. As a general rule, your written order will be processed within 2 weeks of receipt. If your subscription request cannot be processed within this period for organisational reasons (in whole or in part), we will notify you of this in writing. Your order remains valid until executed or cancelled.
Seating preferences
The price categories for your preferred seats can be found on the relevant seating plan. These are provided on our website for each individual cycle. We assign adjacent seats as far as possible. We will do our best to accommodate your seating preference, but please keep in mind that many seats are already reserved for existing subscription holders. To make your choice easier, we have marked the price categories that typically sell out to existing subscription holders with an asterisk.
Additional subscription orders
If you make additional orders at a later stage, please add a note stating “Follow-up order” (“Nachbestellung”). This helps us to process your order as quickly as possible.
Youth subscriptions
A youth membership is required for youth subscriptions. A membership is available to anyone born after 1 September 1996. You may purchase youth memberships and youth subscriptions directly online yourself or order them in writing (please make sure to complete the “Date of birth” (“Geburtsdatum“) box). If a youth membership for the 2026/27 season has not already been applied for, you will automatically be charged for one when ordering a youth subscription. If youth subscriptions are ordered together with other subscriptions, please place a separate order for each youth member or state the name and date of birth of the youth member when ordering. An allocation of subscription tickets is available for youth members in all cycles (excluding the cycles CUV, KB, G, KL, MH, AH, PI, CO, SOC and VWS). Tickets are priced at 20 euros. There is no entitlement to a regular seat. Only one youth subscription is sold per youth member per cycle; the subscription is non-transferable. If the ticket is used by someone else, the difference between the youth price and the normal price must be paid. Members should bring their membership card and photo ID when attending events.
Overlaps
By ticking the box marked “no overlap of concerts” (“keine Überschneidungen erwünscht“) on the subscription order form, you will avoid receiving tickets for a concert twice if this concert features in two of the cycles you have ordered. In this case, the total price of one of the two cycles will be reduced accordingly. For any such adjustments regarding online purchases, please contact the Ticket & Service Centre.
Schedule clash
If there is a date clash between concerts in different cycles, you can exchange the tickets for one of these concerts from 3 August 2026 (but no later than three weeks before the performance) for another concert of your choice that is already on sale (subject to ticket availability). The value of your subscription tickets will be offset against the purchase price of the new concert tickets (same or better price category).
Special provisions relating to the right of withdrawal
For all purchases, excluding the purchase of subscriptions, packages and tickets, you have the right to withdraw from this contract without giving any reason. You can exercise the right of withdrawal within 14 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
In order to exercise your right of withdrawal, you must inform us (Wiener Konzerthausgesellschaft, Lothringerstraße 20, 1030 Wien, Fax: +43 1 24200-110, Email: ticket@konzerthaus.at) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the sample revocation form available at konzerthaus.at/widerrufsformular, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including processing costs, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly stated otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Applicable law
Substantive Austrian law applies to the legal relationship between Wiener Konzerthausgesellschaft and its contractual partners.